Planbet Privacy Policy
— Your Data Complete
Secured With Us

Welcome to Planbet's Privacy Policy. This document explains what information we collect when you use the Planbet platform, why we collect it, and how it is used and protected.

Planbet is an international-standard online gaming platform built specifically for users in Bangladesh. By registering or using our services, you agree to this Privacy Policy — so please take a moment to read it carefully.

This policy is more than a legal obligation — it is a fundamental part of your relationship with Planbet. We believe that transparency is the foundation of real trust, which is why we have aimed to explain everything in clear, simple terms.

This policy applies to the Planbet website, mobile app, and all related services. If you have any questions, please reach out to our support team.

We collect various types of information to provide services on Planbet. This data comes from three main sources — what you provide directly, what is collected automatically, and what is received from third parties.

Planbet uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. The primary use cases are:

• Account Management: For registration, login verification, and account security.
• Payment Processing: To process deposits and withdrawals.
• KYC Verification: To verify your identity and prevent fraud.
• Customer Support: To assist you with support and resolve any issues.
• Promotional Communications: To send you offers and updates, with your consent.
• Security Assurance: To prevent fraud and money laundering.
• Legal Compliance: To comply with licensing authority regulations.
• Service Improvement: To improve your experience on the platform.

Planbet never sells your personal information. However, in certain situations, data may be shared with trusted parties — and in every case, it is protected under strict confidentiality agreements.

• Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Game Providers: Licensed game software companies — to ensure game services are delivered.
• KYC Partner: Identity Verification Service — for account security.
• Legal Authorities: When required by a court order or a mandatory request from a regulatory authority.
• Cloud Services: Secure data storage provider — stored in encrypted form.

Planbet uses industry-leading technology to protect your information. Our security is built in multiple layers, so even if one layer is compromised, your data remains safe.

We conduct regular third-party security audits to keep your data safe. In the event of a security breach, we will notify all affected members within 72 hours and take the necessary steps to address it.

Planbet uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We use four types of cookies:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Helps us understand which pages are used most, without collecting any personal information.
• Marketing Cookies: Used to show relevant offers. You can turn these off at any time.

As a Planbet member, you have important rights regarding your personal information. We fully respect these rights and are here to help you exercise them.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

Planbet retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

Planbet strictly does not provide services to anyone under 18. We do not knowingly collect information from minors. Age verification is mandatory at the time of registration.

We encourage parents to monitor their children's online activity. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

Planbet may update this Privacy Policy when necessary. We will notify you of any significant changes in advance — via email or a notice on the platform.

• For minor changes, only the updated date on the page will be revised.
• For major changes, advance notice will be sent to your registered email address.
• Continued use of our services after any changes will be considered acceptance of the updated policy.
• Previous versions will be archived and made available upon request.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our Data Protection Team directly. We will do our best to respond as quickly as possible.

Before Contacting Us FAQ Page Take a look — you may find the answer to your question right there.